Shipping policy
Dispatch & Delivery:
All orders placed with Nusands are dispatched worldwide from our warehouse located in Gold Coast, Australia. We offer both domestic and international shipping options to cater to our global customer base. Please find the details regarding our shipping process and estimated delivery times below.
Order Fulfillment:
Orders received by 2pm, Monday - Friday, AEST (Brisbane, Australia), will be processed on the same day. Orders received after 2pm will be processed on the next business day. Please note that orders placed after 2pm on Friday will be processed on the following Monday morning.
Shipping Method:
We utilise trusted shipping partners to ensure your order reaches you safely and efficiently. The shipping methods and estimated delivery times are as follows:
Domestic Orders (within Australia):
Standard Shipping is offered for $12.00 AUD.
Express Shipping is offered for $18.00 AUD.
Complimentary Standard Shipping is offered Australia Wide for orders over $200.
International Orders:
We offer worldwide shipping for our international customers.
International Shipping is offered for $20.00 AUD.
International orders may be subject to additional costs, such as import duties and taxes. Please note that these charges are the responsibility of the customer.
Estimated delivery times for international orders may vary depending on the destination. Please contact your local government office or customs for accurate information regarding any customs or import charges.
Order Tracking:
Once your order is dispatched, you will receive an email containing the tracking details. Please allow up to 24 hours for the tracking information to register in the carrier's system.
Delays:
During peak seasons, sale periods, or shortly after a collection drop, there may be slight delays in shipping. We strive to fulfill your order as quickly as possible and appreciate your patience during these times.
Pre-Order:
At Nusands, we occasionally offer pre-order options for selected items or out-of-stock items. If you choose to pre-order an item, please review the following conditions:
Pre-orders cannot be cancelled once purchased. Please wait to receive your item before arranging any exchange or refund, if necessary.
If you have multiple items in your order, including a pre-order piece, we will wait until all items are available in our warehouse before shipping them together. If you prefer to receive items separately, please place separate orders.
In the event that a pre-ordered item does not arrive at our warehouse within a reasonable time, we will contact you. We will communicate any unforeseen delays promptly and work towards a satisfactory resolution.
Please note that we are unable to ship to P.O. Boxes outside of Australia.
Bundle:
If you are purchasing a bundle that includes a 'made to order piece', we will wait until all items are available in our studio before shipping them together.