How do I care for my jewellery?

Please review our Care Guide page in full and ensure you carefully follow our instructions to ensure you can enjoy your jewellery for years to come, preserving their beauty and longevity.

How durable is your Gold Vermeil jewellery?

We are proud to offer you the highest quality 18K Gold available on the market. When it comes to gold micron plating, our commitment to excellence is evident. To be classified as 18K Gold, a piece of jewellery requires a layer of solid gold plating, equivalent to at least 2.5 out of 5 micron. However, at Nusands, we go above and beyond as we use the highest level of 5-micron 18K Gold for all our Nusands pieces. This means your pieces will be the most durable on the market, surpassing the industry standards of our competitors who typically use 2 - 3 micron.

This meticulous attention to detail ensures that our jewellery not only looks stunning and luxurious, but also maintains its luster and durability over time.

What payment methods do you accept?

We accept various payment methods, including all major credit cards (Visa, Mastercard, American Express), Shopify Pay, PayPal and Afterpay. You can select your preferred payment
method during the checkout process.

What is the Nusands Unity Circle?

Our exclusive community of individuals who are passionate about Nusands jewellery. The group provides early access to Nu pieces, special offers, events, discounts, workshops and much more! Click here to discover the Unity Circle.

Where are Nusands pieces made?

All of our pieces are Italian designed in Australia, and individually handcrafted and manufactured in Bali, Indonesia by highly-skilled artisans. We proudly support and provide consistent career opportunities to the locals across Indonesia, including Java and Bali. Our founders work closely with the Indonesian artisans during each step of the manufacturing process to ensure the highest quality products.

Where do you ship to?

We ship worldwide. To see pricing and shipping timeframes please click here.

How long does shipping take?

Shipping times may vary depending on your location. Typically, standard shipping across Australia takes approximately between 3-8 business days and 10-18 business days for international deliveries. If you need your order sooner, we also offer an express shipping option with faster delivery times displayed at checkout.

Can I track my order?

Yes. Once your order is shipped you will be provided with the tracking number via email. You can use this tracking number to monitor the progress of your order and stay updated on its delivery status.

Do you offer gift packaging?

Yes. We offer complimentary gift packaging for all orders. Each piece of jewellery is carefully packaged in our Nusands collector's box and/or pouch, making it ready for gifting or personal enjoyment!

Can I cancel or modify my order?

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team at admin@nusands.com as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, it cannot be cancelled or modified.

How can I contact customer support?

You can reach us via email at admin@nusands.com or through our contact page on the website.