Privacy policy

This Privacy Policy describes how Nusands (“we”, “us”, “our”) collects, uses, stores and discloses your personal information when you visit or make a purchase from www.nusands.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing or using our Services, you agree to the collection, use and disclosure of your personal information as outlined in this Privacy Policy.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with us. 

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and payment confirmation details
  • Account login details (if you create an account)
  • Customer support communications
  • Reviews or other content you submit to the Site

You may choose not to provide certain information, however this may limit your ability to use some features of our Services.

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and device information
  • Pages viewed and interactions with the Site
  • Referral source and session data

This information is collected using cookies, pixels and similar tracking technologies.

Information From Third Parties

We may receive personal information from third parties, including:

  • Shopify, which powers our online store
  • Payment providers that process transactions securely
  • Shipping and fulfillment partners
  • Marketing and analytics platforms (such as Meta, Google or email service providers)

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, returns and exchanges
  • Deliver products and manage shipping
  • Communicate with you about orders, accounts or customer support requests
  • Send marketing and promotional communications (where permitted)
  • Improve our website, products and customer experience
  • Detect and prevent fraud or unauthorised activity
  • Comply with legal and regulatory obligations

Marketing Communications

You may receive marketing emails or messages from us if you have opted in or have an existing customer relationship with us.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Operate and improve our website
    • Remember your preferences
    • Understand how customers use our Site
    • Deliver relevant advertising

    Most web browsers automatically accept cookies, but you can modify your browser settings to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our Site.

    For information on Shopify cookies, visit: https://www.shopify.com/legal/cookies

    Disclosure of Personal Information

    We may disclose your personal information to:

    • Service providers who assist with website hosting, payments, analytics, marketing, customer support, shipping and fulfillment
    • Business and marketing partners, including Shopify
    • Professional advisers (such as accountants or legal advisers)
    • Regulatory authorities where required by law
    • A buyer or successor in the event of a business restructure, merger or sale

    We only disclose personal information where reasonably necessary for business operations or as required by law.

    International Data Transfers

    Some of our service providers (including Shopify) may store or process personal information outside Australia, including in the United States.

    Where personal information is transferred overseas, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy laws.

    Security of Your Information

    We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

    However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

    Retention of Personal Information

    We retain personal information only for as long as necessary to:

    • Provide our Services
    • Meet legal, accounting or regulatory obligations
    • Resolve disputes and enforce agreements

    When personal information is no longer required, it is securely deleted or de-identified.

    Your Rights

    Under Australian privacy law, you may have the right to:

    • Request access to personal information we hold about you
    • Request correction of inaccurate or outdated information
    • Make a complaint about how we handle your personal information

    To exercise these rights, please contact us using the details below.

    Children's Privacy

    Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children.

    Changes To This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

    Any updates will be published on this page with a revised “Last updated” date.

    Contact Us

    If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us at admin@nusands.com. 

    Last updated: 3/2/2026